SHIPPING POLICY

Shipping takes 7-10 business days after processing. Processing takes 3-5 days or more, after the 3 days or more, orders will be shipped. To ensure you are protected as a customer and we are protected as a business, we need to prevent fraud and any other suspicious activity so we make sure the order is legitimate before we ship products out. You will receive updates on your order each time it is updated through your valid email address.

WEEKENDS DO NOT COUNT AS PROCESSING AND SHIPPING DAYS!

RETURN POLICY

We do not issue refunds on orders that have completed payment and shipped. We offer store credit only.

 

Requests must be made within 7 calendar days from the date of purchase. Any exchange request after 7 calendar days will not be honored. Product must be exchanged for something of equal or greater value. No refunds will be permitted.

Any alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We will not accept back any product that has been installed or altered (washed, removed from weft, processed, colored or cut). If you are unsure about the quality of your product, please show your stylist or email us for questions.

If it’s determined that Sebastiana Hair is at fault, we shall exchange the product at no additional cost to the customer.

If you would like to EXCHANGE your order please email us: sebastianahair@gmail.com

 
MAINTENANCE INSTRUCTIONS FOR ALL TEXTURES: 
  1. Shampoo at least once a week

  2. Use a shampoo no higher than pH7

  3. Do NOT massage

  4. Rinse thoroughly with lukewarm water

  5. Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up to the weft

  6. Rinse thoroughly

  7. Let air dry 

DAILY MAINTENANCE:
  1. Use styling products minimally to avoid build up

  2. For Wavy & Curly hair use a spray bottle of water for natural look

  3. For a “WET” look, we suggest a leave in conditioner & water AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!

  4. Dampen hair with a water bottle

  5. Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp Scrunch up hair gently to reform curls

  6. Let air dry

  7. Style as desired

SEBASTIANA
HAIR 

Dallas, TX 

Phone: 832-820-0866

Email:  sebastianahair@gmail.com

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